Help Center

1. Are HoneyBunny sex toys body-safe?

Yes – 100% body-safe and non-toxic.

All HoneyBunny toys are made with medical-grade silicone, TPE, or ABS plastic, certified to be non-toxic, phthalate-free, and hypoallergenic.

Materials include:

Medical-grade silicone

Thermoplastic elastomer

We follow strict quality standards to ensure every product is safe for intimate use, even on sensitive skin.

2. How should I clean my sex toy after use?

Step-by-step cleaning guide:

Rinse your toy under warm water.

Use mild antibacterial soap or a toy cleaner.

Dry with a soft towel.

Store in a dry, dust-free space, ideally in a storage pouch.

Important:

Do not submerge toys with motors or charging ports.

3. Is shipping discreet? Will the package show what's inside?

100% discreet shipping, always.

We ship all products in plain, unmarked packaging. No logo, no brand, and definitely no adult product mention.

What you’ll see:

Generic sender name

No “HoneyBunny” or “sex toy” labels

No transparent packaging

4. How long does shipping take?

Standard shipping:

10–15 business days worldwide

1–2 business days processing

5. Can I return or exchange a sex toy?

Due to hygiene reasons, we do not accept returns on opened items.

We do replace items if they are:

Defective on arrival

Damaged in transit

6. What type of lubricant can I use with your toys?

Use water-based lube for all toys.

This ensures safe compatibility, especially with silicone or TPE toys.

Avoid:

Silicone-based lubes (may degrade material)

Oil-based lubes (can cause irritation)

7. Are your toys rechargeable or battery-powered?

Most HoneyBunny toys are USB rechargeable.

They are eco-friendly and travel-friendly.

Some beginner or budget toys may be battery-powered (AAA or AA). Please check product

page details.

8. What's the best sex toy for beginners?

Top beginner-friendly choices:

Bullet vibrators

Clitoral suction toys

Couples’ rings

Smooth dildos

Check our guide for personalized recommendations!

9. Will the name “HoneyBunny” appear on my bank statement?

No – we protect your billing privacy.

Your card statement will show a neutral descriptor like "HB Store" or "Online Purchase."

10. Can I send a sex toy as a gift to someone?

Yes, our products make great intimate gifts.

While we currently do not offer gift boxes or wrapping, all orders are shipped in plain, discreet packaging with no adult-related labels—making it a perfect surprise gift for your partner, friend, or even yourself.

You can enter a different shipping address at checkout if you’re sending it directly to someone else.

Meta Description：

Find answers to your top questions about sex toy safety, shipping, privacy, returns, and more. HoneyBunny offers discreet delivery, beginner-friendly guides, and full customer support – because your pleasure matters.