10 Year - 120 Month - 3650 Day Warranty

A 10-year warranty is included with all of our products.

We have full confidence in our products. We've rigorously tested each adult toy model before displaying it. Therefore, we proudly offer a 10-Year Warranty starting from the date of purchase. To be eligible for the warranty, please register your product by filling out the form below within two weeks of receiving your shipment.

How to Qualify for a Warranty Replacement

To qualify for a warranty replacement, kindly send an email to info@honeyplaybox.com with the following details:

• Your full name
• Your order number
• Your shipping address
• A brief video demonstrating the malfunction

Note: The warranty does NOT cover water damage to items.

After-Sales Service for Physical Store Purchases

If you have purchased our products from a physical store but require after-sales service, we also offer support through our online store. To efficiently process your request, please provide the shopping receipt or the UPC code from the product packaging. This will assist us in verifying your purchase information and providing the necessary after-sales support.

Because no matter how much we stand by our products, we will always choose our customers’ satisfaction first!

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